What clients are saying…
February 20, 2018
As a “younger” member of the hearing loss club, I was embarrassed about adding hearing aids to my recently started list of “old guy implements” like reading glasses. The TV volume level was steadily climbing, much to the chagrin of my last daughter at home during her summers off between university sessions and I found my self saying “What?” on an increasingly regular basis, especially when conversing with the female half of our staff at work. A couple of visits to unnamed chain store hearing aid peddlers on the insistence of my GP left me with a less than appreciative feeling about their intentions. Both chains wanted me to commit to a hearing aid purchase within 1 hour of arrival with little information about my options and little more than a promise of “free batteries for life”.
Being a professional procrastinator for most of my adult life, I was able to push my hearing loss issues to the back burner for a couple of years until it became overly evident that it was seriously impacting my ability to effectively communicate with my co-workers and the valued customers in my business. This was the proverbial straw that broke my back. It was also making me look older every time I asked the questions, “What?”, “What did you say?”, “Can you please repeat that one more time?”. I finally decided to hit the internet to see if there were any alternatives to the chain-store hearing aid peddlers and found that there was a rather large group of very satisfied patients that had met with Dr Joyce Chen. I promptly made an appointment with Joyce and hoped for the best.
I could not have asked for a more caring, knowledgeable, professional and friendly audiologist if I tried. From the onset of my first appointment, Joyce made me feel very comfortable about the whole process and she explained that we were not going to find a solution for me that day and possibly not for the next few months, but that we would definitely find the “right” solution for my hearing needs.
Being a performing musician with monthly gigs had me very nervous about how hearing aids would affect my ability to play and hear my performances and Joyce was very aware of this concern. In the end I had trialed 4 different brands of hearing aids over the course of a couple of months until we were able to find the “sound” I was hoping for. Joyce was not only very patient throughout the entire process, she encouraged me to come into the office as often as I deemed necessary for adjustments to the hearing aids to make them work for me. She also did not talk about the prices of the various brands/models I was trying so I would specifically focus on the quality of the sound without letting the price get in the way of my evaluation. At one point I was pretty sure that she was seeing me more than any of her other patients combined but never once did she make me feel like I was imposing on her generosity of time. In fact, since I have settled on my brand and sound settings (RESOUND was the best choice for my music), Joyce has called me every few months to ask how everything is sounding and insists that I come in for a quick check-up/adjustment if I so much as mention any issue with the sound
To say that hearing aids have positively impacted my life in every way would be a gross understatement and to say that my experience with Dr Chen at Okanagan Hearing Center has been highly rewarding would be an even greater understatement. If you or anyone you love are having reservations regarding meeting with an audiologist about hearing aids for the first time, I can only say this, “Call Dr. Joyce Chen and make an appointment, today!
Thank-you Joyce for bringing back communication to my world, it was long overdue and, with the stealthy new designs, not even embarrassing for me because no one knows I’m wearing them!
February 19, 2018
I’d like to write a review for you to post on your website for Okanagan Hearing Clinic. Once again I can’t thank you enough for your continued support and recommendations towards upgrading to my current hearing aids, but finding a suitable product that would fit my every day lifestyle, and my daily working career.
For those looking for a suitable solution and getting access to the most up to date technology in regards to hearing aids, Joyce Chen at Okanagan Hearing Centre is the way to go. She helped me find the best suitable product to help me with my drastic hearing loss. I’ve been through multiple surgeries and just haven’t had any luck. It was time for a change. My hearing has been on the decline past few years and I decided it was time to invest into a great pair and not take any more shortcuts or chances on a cheaper pair. It’s well worth it if you are considering investing in hearing aids. Joyce is very professional, kind and understands the difficulties her patients go through in struggling to hear conversation, and sounds we need to hear in everyday situations- such as while we are driving or even enjoying music and hearing the lyrics. It makes a huge difference. I struggled with one hearing aid for many years as I neglected into getting two. However, Joyce is very helpful on payment plans and payment options to help those in need who cant afford it allow up front. Having two versus one is a huge improvement and I tend to enjoy life and social situations more than I did when I younger. I consider my sales career fun and it allows me to reach my goals as I have a strong personality, but my hearing was letting me down for too long.
The main interest I have with Joyce is learning what companies like ReSound have to offer! They are always coming out with newer systems for TV, cellphones, listening to music etc. to work with the hearing aids. Its pretty amazing! Joyce knows its important to keep up with the newest and latest technology. Couldn’t thank her enough and don’t hesitate going to see her.
Thank you for your excellent service.
In-House Sales Representative
Geometrik Manufacturing Inc.
January 24, 2018
I recently decided, after my wife complaining for years, to inquire about hearing aids. I talked to a lot of people that went to different hearing outfits – some happy, some not so happy experiences. So, I narrowed it down and decided to go to Okanagan Hearing Centre (am I glad I did).
I met a wonderful lady, Dr. Joyce Chen. Joyce answered all my questions and concerns before I even got my hearing aids. Now that I have them, Joyce has phoned me to see if everything is working out, and to come see her anytime (she says that’s what she is there for). I have dropped in without an appointment, and Joyce has been more than willing to help me. It’s nice to have my hearing back again.
My wife and I dropped in one day, and my wife met Joyce, and couldn’t thank her enough. My wife isn’t repeating herself and the TV isn’t blaring anymore. You can’t even see I am wearing them.
If I hear of anyone looking for hearing aids, I would highly recommend Dr. Joyce Chen at Okanagan Hearing Centre – best service I have ever had anywhere. Dr. Joyce Chen and staff truly go above and beyond to make your experience a positive one.
Thank you, Joyce, from a very happy customer.
November 8, 2017
After several suggestions from my daughter to have my hearing checked out I finally made an appointment at Okanagan Hearing Centre and met with Dr. Joyce Chen.A friend had gone to Okanagan Hearing and recommended it to me.
Dr. Chen made me feel very comfortable as she explained the testing that would occur. For many years I have suffered with Tinnitus. One way to help live with this “ringing in my ears” is to introduce relaxing sounds to lessen the volume of this ringing sensation. I now wear hearing aids that help, not only with my hearing, but also with Tinnitus. This has made a huge difference in my life.
Two days after I received my hearing aids, Joyce phoned me to see how I was managing. She wanted to ensure that I was finding optimal results with my new hearing aids.
I am pleased to recommend the Okanagan Hearing Centre and especially Dr. Joyce Chen.
October 10, 2017
Dear Dr. Chen,
I was perfectly content to tell people that my ears were 87 years old and didn’t work very well, that is until my M.D. insisted that I must see an Audiologist, hence my visit to Okanagan Hearing, whereupon informing you of my very limited finances, you treated me with dignity and understanding. You fitted me with donated hearing aids which are working just fine for me. I really do appreciate your help and expertise. Dr. Chen, you are a credit to your profession and I thank you so very much.
Yours Doreen Kosiorek
August 9, 2017
My examination was very thorough. When it came time to fit the hearing aids and adjust them, it was done professionally. I am very pleased with the service that I received and would highly recommend using Okanagan Hearing Centre. The staff is friendly, very knowledgeable, take the time for proper fit and operation and they don’t try to oversell any product. Great place.
June 22, 2017
I was continuously struggling to cope with multiples of ringing noises in both my ears. The only relief that I had was when I slept. These ringing sounds were very difficult to try and ignore and to think of something else. I coped with this problem for many years, until I found help from Doctor Chen of Okanagan Hearing. Within a few visits to her clinic, I was fitted with enhanced hearing aids with a masking device. This greatly reduced the ringing sounds and made life more pleasant. Thank you so much.
Retired Master Warrant Officer
April 11, 2017
Why did I choose Okanagan Hearing Centre?
I would like to say that I researched, but truth be told, my daughter said: “I can’t take it anymore if we drive by a hearing place we are going in and making an appointment.” Obviously, me thinking that she said “bombers in Saskatchewan” was the last straw.
When I started to write the testimonial, I had no idea what to focus on; my experience of hearing again, or the experience of the people at Okanagan Hearing Centre. Both, by far, exceed my expectations. I read the other testimonials and agreed with them. This made it more confusing to know what to say. So, I decided to keep it simple.
How much is this going to cost me?
There is the least amount, if any, the markup on Okanagan Hearing Centre products. (When is the last time you have seen that?)
How good of quality hearing aid? Okanagan Hearing Centre stands behind their products 100%.
What about after I purchase hearing aids?
After Okanagan Hearing Centre has been paid, the support and customer service is superior in quality.
On a personal note, I had to take my hearing aids out for several hours one day, and a feeling of loneliness came over me. I had forgotten what it felt like to not hear. I had no idea of how much I missed. I truly thought, I am not that deaf and I am too young to have hearing aids.
Please, give you and your family a huge gift, and get at least checked out.
Okanagan Hearing Centre has the equipment and the expertise to help you.
Lake Country, B.C.
March 17, 2017
I just want to recommend this clinic. I feel very well taken care of. The staff is friendly.
January 19, 2017
It’s been a long journey for me…having little or no hearing for as long as I can remember. But a few weeks ago, my life changed forever…I got my new hearing aids!! I can’t explain the difference!! I hear sounds I’ve never heard and I talk quieter than I ever have! I cried when Joyce told me I needed them… tears of joy really!! Really such kind and comforting people. Very important when dealing with a sensitive thing as your hearing!
Septmeber 25, 2016
Good morning, Dr. Chen,
Hope you had a nice weekend.
I have now had my ReSound hearing aids for six months and wanted to let you know that I’m very pleased with them.
These devices are my fourth set of hearing aids and none of the others has performed as well. I have rediscovered sounds within my home that I had not heard in a long while, such as the sound of the TV in another room or the circulating fan of the furnace quietly running in the basement. The sound quality is also superior to my previous devices. It is also a nice feature to be able to connect wirelessly to my mobile phone for a clear and effortless conversation. Also enjoying streaming radio or music directly to the hearing aids. Because these hearing aids perform so well, finding that I’m not using the TV streamers as much as in the past.
Thank you, Dr. Chen, you are mainly responsible for the great performance of these hearing devices. You are not happy unless your client is totally satisfied and will call or e-mail frequently in the first few months after purchase to ensure that all is well. I am happy to have found your office and to discover an audiologist and not just a retailer of hearing aids as I have in the past.
Also, my wife thanks you as she has now significantly reduced the number of times she has to repeat herself.
Thank you for an overall great experience.
June 24, 2016
Dear Dr. Chen,
Thank you for the comprehensive follow-up visit recently. The fact that your office called me to arrange this appointment was much appreciated!
It’s been just over one year since I first started wearing the hearing aids you prescribed, and they continue to be fantastic! Not only are the aids great, but your care and attention to making sure they are working optimally for me is truly exceptional. As I’ve mentioned before, it took a while for me to come to the realization
that I could benefit from hearing aids – mostly because of miss-perceptions based on what I’d heard from others who had purchased inexpensive devices from clinics that do not provide reliable service or follow-up. I am SO GLAD that I came to see you! Your recommendations were right on target for me, and I couldn’t be happier.
Thanks again for changing my quality of life in such a significant way.
Stan Szombathy MD FRCPC
June 10, 2016
When my Mom finally accepted that she needed help with the hearing loss that the family knew she had, I took her to “Okanagan Hearing Centre” for her assessment test with Dr. Chen. Although Mom was uneasy Dr. Chen made her feel comfortable and cared for immediately. Mom’s hearing loss was considerable and she explained the results well while reassuring us that she would work with us to get the best quality of aids that we could buy within our budget.
When we came back to choose the hearing aids, Dr. Chen had a suggested brand & model type for us to consider that she thought would be best for Mom’s ears as well as the ease of use with Mom’s crippled arthritic hands. We liked the price and so the choice was easy for Mom. In fact, the choice was so perfect that Mom went home with her new hearing aids that day and wore them for nearly 12 hours because they were so comfortable. In the days to follow, she wore them for at least 14 hours each day and I was amazed at her easy transition into her new life in the hearing world! We returned a few days later only for a slight ‘tweek’ of the sound levels and have been very pleased with the results!!
Through it ALL, Dr. Chen was always professionally efficient, cheerful, kind, and compassionate. You can certainly tell that she has a heart for her chosen career!
What a real joy to have found this gem of an Audiologist to help my Mom. My Mom has wondered why she waited so long to take this step forward. She is forever grateful to Dr. Chen for returning her to the hearing world again.
May 19, 2016
This is an unsolicited letter of recommendation for anyone suffering hearing impairment and seeking a remedy to attend the Okanagan Hearing Centre in Kelowna BC as a first response.
My wife and I are new clients and found Dr Chen and her administrative assistant, Ms Sawatsky, to be both unfailingly courteous and professional in every aspect of service delivery. Dr Chen is exceptionally well trained and knowledgeable in all areas of audio issues and exudes quiet confidence all will be well as in our circumstances it proved to be after her intervention.
The office atmosphere at OHC is genuinely friendly and welcoming, and if our experience is a guide as we believe it to be you will never encounter more gracious circumstances in which to have hearing issues assessed. Dedicated professionalism remains front and centre from beginning to end.
We have had no prior contact or affiliation with the Okanagan Hearing Centre but can confidently assure anyone entering their premises of complete satisfaction.
Frances and Stan Harder
Grand Forks BC
PS – It has been many years since I last heard the unbelievably beautiful, vibrant voices of spring songbirds but can do so now.
April 5, 2016
About 10 years ago, after increasingly strong encouragement from my family, I agreed to get my first set of hearing aids. I found them very unsatisfactory and annoying, picking up many sounds I didn’t want to hear, such as my chewing and many other incidental noises that hearing folks probably tune out. After a few weeks, I stopped wearing them. But of course the hearing didn’t improve and neither did the complaints from my wife and wider family.
Six years ago I went to see Dr. Joyce Chen who fitted me with a state of the art set of hearing aids which have made an incredible difference. I had almost forgotten the sound of birdsong! And of course, I wondered why I had put it off for so long.
On the rare occasions that I needed to have something adjusted or repaired, the follow-up service by Dr. Chen has been impeccable. She is patient, thorough, and professional. I would highly recommend her services.
March 29, 2016
Dear Dr. Joyce Chen
My husband and I would like you to know how happy we have been with your professional services.
When it became apparent, several years earlier for one of us, that my husband needed hearing aids, we were in a quandary as to which office/doctor to choose. We asked around, you came highly recommended to us from a veteran friend. He was right, you were the right Doctor of us!
Right from the first appointment, my husband felt comfortable and positive in your care. We were surprised that his brain needs to relearn how to hear. You were very good at explaining and demonstrating the options available and we were able to make a well-informed decision. In the end, my husband put them in and walked around loving them.
He left the office with a pocket full of gadgets, instruction/ownership manuals, remote controls for the TV, background noise, etc., which was overwhelming until he could get home to digest all the information. A quick stop at Walmart turned out to be monumental! The noise was deafening. What a shock scanners were!
Over the next days and weeks, he learned to appreciate all the forgotten sounds. Things like hearing the gravel crunch underfoot, birds, frogs and even the sound of wind. The world is truly amazing! Technology has improved hearing aids to the point of being comfortable, almost invisible computers. My husband loves his new hearing!
Thanks Joyce for being our specialist!
Gordon and Val McLeod
March 16, 2016
Dear Dr. Chen,
I just want to thank you for making me feel so comfortable when getting my first hearing aids. I was very nervous but you put me at complete ease right away. I felt that all my questions and concerns were dealt with in a very professional manner. Being able to hear clearly for the first time in years is a wonderful thing. I very much enjoyed my follow up visits with you fine tuning my hearing aids. You made the whole experience very enjoyable.
February 26, 2016
I was quite reluctant to make an appointment for hearing aids, which I knew I needed. A friend recommended Dr. Joyce to me and I could not have had a better experience.
Dr. Joyce made me feel “at home”, explained everything to me and I walked out with hearing aids that I am more than happy with. Right from the start!
I highly recommend her professionalism and attention to her client’s individual needs.
February 4, 2016
I wore hearing aids for four years and they were no help at all. Then I went to Dr. Joyce Chen to see if she could help me. She did! Now I hear everything clearly and at a volume that suits me. Thanks you Dr. Chen.
November 3, 2015
My Story with Hearing Aids
Because I have been a hearing aid user for 16 years, I know what I would like to accomplice through the help of a hearing aid provider. It became obvious to me a couple of years ago, that I needed to find a different provider who had my interests in mind. I found through a reliable source that I should contact Doctor Joyce Chen of Okanagan Hearing Centre in Kelowna, B.C.
Joyce Chen is a Doctor of Audiology, with knowledge, experience, and very patient, in her profession. Doctor Chen wants to do whatever she can to make you happy and satisfied with your hearing experiences. Every hearing aid client has special hearing deficiencies to be identified first, and then through proper applications, get fitted with your specific, adjusted hearing aids.
You can have well-adjusted hearing aids, with clearer and more natural sound. As a golfer, I can now participate and communicate better with my golf partners, both on the course and our social time after the game. This holds true for all other group communication I get involved in.
I wear my hearing aids from 6 AM in the morning to 11 PM at night. With the help of hearing aid accessories I can function very well in most situations I’m involved in during the day. I use my hearing aids alone, during my early morning at home. Then I add the use of the Phone Clip accessory during the day for hands-free answering of my cell phone, identifying texts and voicemails coming in. There is also a Microphone accessory which could be clipped onto a second person clothing and you could hear them speaking through your hearing aids. During the day or in the evening while watching television, I can use my TV Streamer accessory. All of these accessories communicate the sound directly into my hearing aids, which are adjusted for my hearing deficiencies. This is accomplished through the technology of using Bluetooth. I still use a flip cell phone that works with the Phone Clip accessory. If you use a smartphone, then, there are Apps to operate these same accessory functions.
A little-experienced information for people who think hearing aids don’t help. It is frustrating when first getting used to hearing aids. Well adjusted hearing aids make a difference to your quality of lifestyle. Working with a provider who is patient, knowledgeable, and experienced, makes all the difference to a new hearing aid client. Veteran hearing aid clients can also work with a provider to get the most out of using accessories and technology available.
At the end of the day, you can’t go wrong with your visit to see Doctor Joyce Chen of Okanagan Hearing Centre in Kelowna, B.C. Joyce enjoys her work, enjoys helping people and is a genuine person who is not centred on her personal welfare. The client will be satisfied. Every testimonial I have read here, I agree with totally.
Okanagan Falls, B.C.
November 03, 2015
TO WHOM IT MAY CONCERN:
This letter is written as a testimonial to the service and excellent experience afforded me in my initial hearing assistance process.
Dr. Joyce Chen was empathetic, professional and a pleasure to do business with. I was initially apprehensive about the entire issue, and she was quick to make that all go away with her warm caring attitude and personal charm.
I do not hesitate to recommend her professional skills to anyone.
RONALD J. MILLER
November 03, 2015
My husband Jerry has been using hearing aids for over 40 years and as the years went by, his hearing became profoundly worse. We tried new aids but there was very little improvement. To make matters worse, Jerry is also legally blind so it was very stressful to get used to new aids. We decided to give up. One day I was shopping in Guisachan Village mall and something drew me into Okanagan Hearing Centre. Dr. Chen took the time to listen to Jerry’s story. I was very impressed with her patience, kindness and compassion, so we made an appointment. The rest is history. Jerry can hear the news on TV. We plan to use the mic in church. We consider this a miracle!
Now if only Joyce could fix Jerry’s eyes!
Thank you for being willing to listen
and willing to share
not only knowledge
but compassion and care
You have a very
special way that makes
all the difference.
This says it all Joyce. We appreciate your kindness & Patience.
Thank you, Thank you!
Carol & Jerry Polasek
September 24, 2015
I had been wearing a hearing aid for 5 years when I needed some service from my hearing aid provider.
I came to my provider’s office & it was closed with a note on the door; saying she had retired. She left a phone # to call. I called the number, and to my relief, a very pleasant voice answered. She introduced herself as Joyce Chen. She said she was willing to help me. We made an appointment & I saw her within a day or so. She was very courteous and friendly. I discovered she is a Dr. of audiology. I had total confidence in her. She put me at ease; gave me a thorough hearing exam & explained the results!
My hearing aid needed some costly repairs & I decided it would be better for me to purchase a new one instead of spending a fair bit of money on repairs for my old one. Joyce was very helpful with this. She showed me a hearing aid suitable for my needs & within my budget as well. It’s a ReSound hearing aid with a Unite Remote Control 2 and a Unite Mini Microphone. With Joyce’s instructions, I have found it very easy to use & not only that but my hearing has greatly improved!! I am totally satisfied with it !!
Joyce assures me whenever I have questions or concerns regarding my hearing or hearing aid; she is at my service! This is deeply appreciated!! I am grateful for discovering Dr, Joyce Chen & the Okanagan Hearing Centre.
September 9, 2015
TO WHOM IT MAY CONCERN:
Before I had hearing aids life was pretty miserable as I could not follow conversations going on in a group setting or even understand my husband at home. I would often misinterpret what was being said. It was very difficult joining in a conversation.
Dr. Chen has fitted me twice with hearing aids and has saved my life. Every five years or fewer technology changes and hearing aids improve. I just recently purchased new hearing aids and much to my surprise they are way better than my previous ones. Everything is so much clearer or more natural.
For the first time, I can hear the public address system at the golf course from 400 yards away as if I was just a short distance away. My friends at the golf course also remark on how much better I can hear them & can join in their conversations. I wear them every day. I put them on first thing in the morning & take them off before I go to bed. I forget I have them on they feel so natural. When you are fitted with hearing aids be sure you wear them daily & if they don’t feel right go back and get them adjusted.
If you are considering getting hearing aids I would recommend Dr. Joyce Chen at the Okanagan Hearing Centre as she is very well trained & qualified for the job. As she is a Doctor of Audiology, she knows what she is doing. I would highly recommend Okanagan Hearing Centre. I have experienced other suppliers and you are better off with Joyce Chen.
Cam Doyle, Kelowna
September 4, 2015 (telephone message)
It’s Sadie here. I just wanted you to relay a message to Joyce for me. Tell her that I sure appreciate what she did yesterday for me for these hearing aids. It makes all the difference in the world. I don’t have to have the volume up or nothing and it’s a whole different ballgame. I had no earaches last night and I wore them right up until I went to bed.
Tell her that you and I will talk to her later, OK. Thank you.
Sadie B. Kelowna, BC
August 24, 2015
Joyce: I just wanted to let you know that I really appreciate the excellent service you have provided me with. You service my hearing aids in a timely and professional manner. THANK YOU!!!!!
August 23, 2015
Thank you for improving my quality of life with your wonderful service. The service you have provided is such an improvement over other providers of hearing aids. It feels as if you are concerned that I have the best quality devices and adjustments to them rather than just trying to move another set of hearing aids to boost your sales. The hearing aids you recommended are making an extraordinary difference in my ability to comfortably hear and participate in conversations in all sorts of environments.
P.S. My wife thanks you for your efforts as I now don’t need the television volume up so high!
June 7, 2015
Joyce has been my audiologist since I was a child. She has always been patient, understanding and willing to do whatever it takes to make her clients happy and satisfied. If there was a problem with my hearing aids (HAs), FM System she would take the time to figure it out and not just in the set time appointment. When you book an appointment she makes sure to get you in right away. She takes her time to understand and listen to your needs. Every single time I walk into her office she’s always smiling and making sure you feel welcomed. She treats you as a friend who will listen to your concerns regarding HAs or Hearing loss or just in general. I have switched from many different hearing aid brands throughout the years, and all the HAs have been through her. I am so grateful to have Joyce as my Audiologist! I’ll be attending Vancouver Community College for American Sign Language and Deaf Studies this fall.
Abby Sienko, Kelowna
April 19, 2015
To: Dr. CHEN
From: EDITH (Edie) HEMINGWAY
Thank you so much for providing me with the ReSound hearing aids –They have changed my life!
I started having hearing problems about three years ago and, since the most successful people I know are the ones who do more listening than talking, I decided to try to do something so that I could again join society and contribute, if I could, to the conversations.
After trying several hearing aid devices, all of which were more or less unsuccessful, I contacted Dr. Chen about 6 months ago and she supplied me with two ReSound hearing aids – and they have changed my life!
I can now engage in conversations, instead of being unable to hear every other word. This has improved my life in so many ways!
I would certainly recommend Dr. Chen and the ReSound hearing aids to anyone with the hearing problems I had. THANK YOU SO MUCH!
April 17, 2015
Dear Dr. Chen,
I am writing to express my sincere appreciation for your help with my hearing problem. Since your diagnostic assessment, and provision of hearing aids to me, my life has literally changed! I didn’t realize how much I was missing, and how fatiguing it was becoming to have to “lip-read” in order to get by on a daily basis. Since the aids, I feel like something precious has been given back to me!
Hearing loss is poorly understood by most people – myself included – and I was misinformed about what hearing aids could do for me. You demystified this for me through your thorough assessment and guided me to the most effective aids for my problem. Your product knowledge and expertise in this area are impressive, but even more impressive is your kind and understanding approach to your patient’s needs. In my case, this included a lot of explanation and discussion, which has been greatly reassuring. The frequent follow-up appointments, to make sure that my hearing aids are meeting my needs, also reflect your care and concern.
I couldn’t be happier with my hearing aids. They are almost invisible, the sound is fantastic and the “connectivity” through their Blue Tooth capabilities have allowed me to link them to my phone, a remote microphone and even my television and stereo! I never would’ve guessed that they are so technologically advanced.
I simply cannot thank you enough! I hope that others with hearing problems will find you, as I know that their lives will change for the better, too.
Stan P. Szombathy, MD, FRCPC (Paediatrics)
March 10, 2015
TO WHOM IT MAY CONCERN
I have known Dr. Joyce Chen for a little over a year, and during that time has been of great value to me. She is one of those people who always demonstrates both professional competence and sincere personal warmth. It is a pleasure to be in her presence.
March 3, 2015
OUR FIVE SENSES
Our sense of smell can be quite small.
It lives inside a mental “wall”
It’s triggered only when required.
At other times it seems retired.
Our sense of touch delivers much,
deciding if it’s silk, or such.
From rough, to smooth, to very sharp,
equally good in light or dark.
Our sense of sight must be divine.
Our brains like vision, all the time.
Our other senses play their part,
but vision is the body’s art.
Our sense of taste has a flavour,
as it affects our next behavior.
All food and drink, or even air,
which could be here, or everywhere
Our sense of hearing is most endearing,
if Dr. Chen does the “steering”.
She’ll supply the best hearing aid,
regardless of where it is made.
February 10, 2015
Dear Joyce. Hello from Hawaii.
I am still thrilled with my hearing aids and consider it one of the best investments I ever made in myself. Thanks again for everything. I will be in Kelowna in August and will make an appointment to see you then. I the meantime, Hawaii is wonderful. Will be here for another 3 weeks. The surf and the birds sound wonderful. Regards.
Joan Burrows, Montreal
February 3, 2015
Over 30 years ago I was involved in an in-service incident that caused a severe hearing loss. I was with the same hearing clinic for over 25 years and because of a staff change, the last three were anything but pleasant. Ear moulds which did not fit, causing bleeding at times and hearing aids that were not adjusted properly. On the advice of a friend, I went to see Joyce Chen. Within three weeks I had moulds that fit, my hearing aids properly adjusted and all done with a smile. Joyce said let’s try this and let’s try that and I even got calls at home to see if the last adjustment was working. I don’t have to see her very often now but when I do it’s the same pleasant experience.
Thanks very much Joyce.
Wes Knopp RCMP retired
January 12, 2015
Dear Joyce: First let us express our condolences in the loss of your mother. We know she had been very ill but it is always a huge loss when we lose someone so dear to us.
Our congratulations on your clinic winning the Readers Choice Award, Okanagan Life. I am not surprised at this. My experience with your clinic has been excellent – you were very understanding and kind and this meant so much after my unfortunate experience with a clinic in Montreal. Thank you for that.
Wearing these hearing aids have made a great difference in my life. I just love them and can’t wait to put them in in the morning. They are so very comfortable that I really forget I’m wearing them and have been known to go to bed with them still in my ears. Of course, that’s a little uncomfortable to sleep! I can now enjoy listening to the radio (very important in my life), watching and understanding what is being said on T.V. and, of course, enjoying conversation with my friends and family. I can’t tell you enough about how much more enjoyable it has made my life. My thanks to you for all this.
We will be in Kelowna the last part of the summer and will surely come and see you. I think my husband should have his hearing checked (although he does not think so). Again, our condolences and our congratulations.
November 17, 2014
Having purchased hearing aids a few years ago that seemed to make no improvement in my ability to understand what was being said to me I searched, at my frustrated wife’s insistence, to find a hearing aid practitioner who could identify and solve my problem. Luckily I found Dr. Joyce Chen.
I was impressed by her skill in evaluating my hearing disability and learned how well a doctorate in audiology has prepared her as a practitioner. She enjoys her work, enjoys helping people and has an attitude that is not centred on her own welfare but on that of others. Those who I have mentioned this to and have been favoured with her attention have agreed with me.
W. Gordon Johnston, P.Eng., retired
July 3, 2014
I recently had the pleasure of being one of Dr. Joyce’s patients.
I would like to express my sincere opinion of meeting her and having Dr. Joyce’s professional help.
I had two new hearing aids fitted and found Dr. Joyce most sincere and understanding person.
Also, Like to extend my personal approval for anyone who needs this service.
I have been wearing hearing aids for over 15 years.
Rose Marie Cross
April 8, 2014
At age 22, I lost substantial hearing in my left ear with the birth of my first child. On impulse, I dropped into Okanagan Hearing Centre and met Joyce Chen. After a hearing test, Joyce fitted me with a demo hearing aid and sent me off to test it in the outside environment and other stores. It was surreal to hear after 26 years.
Joyce is thorough, informative, encouraging and always welcoming. Joyce offers superior service. I highly recommend Joyce for all hearing aid products and service.
February 12, 2014
Doctor Joyce Chen
There are people who are special some who we can’t even stand.
Some are just not even pleasant and would never lend a hand.
But I know one who is only happy when she does all she can to please.
Her approach is just to help you!
And that she does indeed.
Our names are Ron and Janny. If you would like to talk to us Joyce will give you our phone numbers.
January 14, 2014
This is in recognition and support of your professional abilities in your hearing centre as noted above. I have been involved with this hearing centre for about a year now and recommend to all, your services to anyone requiring assistance with hearing problems. And particularly in our Balmoral and surrounding area.
(Note to all readers of this statement, it has been strictly a voluntary act on my part, hopefully in assistance in making our community aware of this nearby service.) I know that Joyce will use it accordingly.
January 7, 2014
To: Okanagan Hearing Centre
I have been very pleased with the service received at Okanagan Hearing Centre. Joyce adjusted my hearing aids and they have never worked better.
Thank you Okanagan Hearing!
October 31, 2013
September 28, 2013
I thank you and my friends and family thank you. As with a lot of seniors, I put off taking care of my hearing problems and used excuses that everyone mumbles and it was not my problem at all. You have been a saviour in patiently working with me to find the most comfortable hearing instruments for my lifestyle. I love them. I did not realize the sounds I was missing from my life every day. From day one you understood I wanted the smallest in the ear, hearing device and recommended Resound Custom. With the added advantage of the remote control that came with Resound and the Bluetooth technology behind these hearing instruments, spending the little extra for the state-of-the-art technology behind these hearing instruments was worth it. Your caring patience and love of what you do shows through a hundred percent. We meet caring friends in the strangest places!
July 24, 2013
My son is Down syndrome, hard of hearing and his speech is difficult to understand. In many professional hearing test situations the testers were unable to get an accurate picture of his hearing profile and as a result, we were unable to determine the best treatments. Dr. Chen developed a relationship very quickly with our son, which facilitated their communication. As a result of her patience and understanding, we were able to achieve testing results to allow us to determine the best care for him. For a time, when Dr. Chen left the firm she was with, we had to use other professionals without much success. When we found she had opened her own practice we were overjoyed. I think I would walk across glass to find her!
Feb. 1, 2013
You can no longer hear the birds singing, the breeze whistling through the tree leaves or more importantly normal conversation in a crowded room! I couldn’t either until Joyce introduced me to ReSound IIC hearing aids. Now, I again have the hearing I once enjoyed 40 years ago. Thanks Joyce!!!
Jan. 19, 2013
Are you needing hearing aids?
I personally recommend Dr. Joyce Chen OKANAGAN HEARING CENTRE at Guisachan mall. I was feeling very vulnerable in social settings and shying away from going out but that has all changed since I found Joyce by chance. I am so pleased with the results and so is my family.
With the knowledge, technology and patience, Joyce will work with you until you are ready and you will get your hearing and confidence back. I am very pleased, and you will be also.
Thank you, Dr. Joyce Chen.
December 6, 2012
This letter is to say thank you for the great service you gave me, in helping me to select the new hearing aids. You set them for inside and also had me go outside to hear the traffic noise and adjusted them to my requirement. After wearing them for about a week, you called to see how they were doing. I have never received such good service, I will definitely recommend you to anyone in need of hearing aids.
November 26, 2012
I have had tinnitus for over 40 years. I have to say that Dr. J Chen adjusted my hearing aids so the roaring in my ears is less irritating than they ever were before. I thank you Dr. Chen for the good work that you have done for me. It made my life easier for life.
August 31, 2012
I am so grateful I found you!
You are so very caring and attentive to my elderly mother’s hearing needs. However, not only are you interested in her hearing but also in her general health.
She is extremely happy with her “New Hearing Aides” and said that these were the best fit ever at a very reasonable price!
She also was pleasantly surprised to receive a card from you, showing your special care and concern you have for your clients, and that your care goes on and on….
Thank you so very much, Joyce!
You are absolutely the Best!
Diana and Dee Dee
June 29, 2012
My family and I have known Dr. Chen in her capacity as an audiologist for many years. My wife and I have a daughter, Lauren, and a son, Mark, each with a severe to profound hearing loss since birth. They are bilaterally aided, use FM and also utilize the services of a Typewell transcriber in their courses at university.
Dr. Chen has done audiology tests, equipment settings, equipment repairs as well as provided wonderful counselling on hearing loss and equipment used for Lauren and Mark. She has had to deal with very specialized hardware and software that most effectively augments their limited ability to hear – most Canadian audiologists would find this daunting.
Perhaps one of the main reasons for our long-time involvement with Dr. Chen at both government and private clinics is her patient, gentle yet firm, approach to supporting the hard of hearing.
It is with great conviction and certainty that I can highly recommend her for opening her own practice in Kelowna, a growing city with an ever-increasing need for competent audiologists.
May 26, 2012
My hearing problems started, about 20 years ago, with Meniere’s syndrome. My ability to hear deteriorated through the years. I found myself overusing the “pardon” word. Socializing was becoming less enjoyable, as I missed a lot of the conversation around me.
Through my search for an audiologist, I heard positive feedback of Dr. Chen’s expertise and patience (which is so important when dealing with hearing impairment), so I booked my first appointment with her.
Joyce was amazing from the beginning – She was a professional, sensitive, knowledgeable, and very personable. She took the time to explain the function of the ear, the results of the tests and how my hearing was failing. Next, she brought out the various types of hearing aids, noting the pros and cons of each style and helping me to decide which type would fulfil my personal needs. Her goal was to give me the best and not the most expensive.
Once I chose the style, I was fitted and then Joyce took the time to point out the possible difficulties a “newbie” may encounter in the first few months. She was always open to any problems I did have. With her expertise and encouragement, I became a happy wearer of hearing aids. I cannot thank her enough, for she helped me improve my quality of life and the joy of regaining my hearing. Needless to say —- my family is happy that I have deleted the “Pardon” word!
May 17, 2012
Just a note to thank you for your expert guidance in finding the right hearing aid for me.
I was impressed by your professionalism, attention to detail and most of all your obvious commitment to making sure I was completely satisfied with the end result.
Needless to say, I am thrilled with my new ability to actually join in conversations and hear sounds I have not heard for years.
Again, my sincere thanks and I will be recommending you to any friends I have that find themselves needing assistance in improving.
April 20, 2012
How can I say “Thank you” for the gift of hearing? You were the first professional that took a personal interest in the journey I found myself on, which included a growing hearing loss from each successive surgery to remove the cholesteatomas in both my right and left ears. It had been a sixteen-year journey before I was referred to you and you began to restore my ability to hear. I am so very grateful!
On our first visit you went through the standard testing and then you sat down with me, looked me in the eye, and stated emphatically, “Barbara, you can not hear. You need to hear!” The flood of emotion and thankfulness that welled up within me………I had no words, just tears of relief and joy.
My world had become small. The isolation that I found myself experiencing because I could no longer participate in the day-to-day conversations that were happening all around me was profound. I started to withdraw from social situations and found myself unable to cope in the work environment because I could not hear. I was experiencing an enormous amount of loss and was not given any direction as to how to compensate. The surgeries continued and with each one, I lost more of my hearing.
The day that I had that first appointment with you changed my life. You gave me hope. You restored my confidence and my ability to believe that one day soon, I might be able to rejoin the outside world because you would work with me and through the use of appropriate hearing aids, I would be able to hear. I was overwhelmed with gratitude and joy. A huge weight lifted off of my shoulders as I realized that someone saw me and recognized my struggle and was able to help me and bring about some restoration. What a gift!
So, Joyce, “Thank you”, for seeing me, for hearing me, for walking alongside me, and for giving me back the gift of being able to connect with the world outside of me – with my family, my friends, my co-workers, with people, with life! Such a gift!……….thank you.
With profound appreciation,